New TM Forum Report Shows Connection between Customer Experience and Profitability for Communications Service Providers
New research highlights key findings from in-depth analysis and 20 service provider interviews about increasing customer lifetime value and ultimately increasing profitability.
MORRISTOWN, New Jersey-October 8, 2009-TM Forum, the world's premier industry group focused on business effectiveness for the communications and media sectors, today revealed the findings of its latest research in to the role of customer experience in communications service providers (CSPs). The research concludes that while CSPs remain challenged by inflexible legacy systems, a raft of data management issues, and recession-driven budget constraints, there is good news ahead.
- Published: 07 October 2009