New TM Forum Report Shows Connection between Customer Experience and Profitability for Communications Service Providers

New research highlights key findings from in-depth analysis and 20 service provider interviews about increasing customer lifetime value and ultimately increasing profitability.

MORRISTOWN, New Jersey-October 8, 2009-TM Forum, the world's premier industry group focused on business effectiveness for the communications and media sectors, today revealed the findings of its latest research in to the role of customer experience in communications service providers (CSPs). The research concludes that while CSPs remain challenged by inflexible legacy systems, a raft of data management issues, and recession-driven budget constraints, there is good news ahead.

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ng Connect Program is a collaboration among leading network, consumer electronics, application and content suppliers

Aachen, Germany, October 8, 2009 — V-Gate today announced its participation in the ng Connect Program, a new multi-industry initiative to drive the development of next generation broadband services based on Long Term Evolution (LTE) and other ultra high bandwidth technologies.  V-Gate provides innovative solutions for telematics and the transmission of 3D content to mobile devices. V-Gate will launch caribo, the first mobile ride sharing community in October 2009.

Read more: V-Gate joins ng Connect Program to drive development of LTE and emerging 4G broadband network...

118 24 7, the UK business telephone numbers and directory enquiries service from directories business Yell, has won the title of “Best UK Service” for a fourth year at major international awards for the information services industry.

The win gives the service a 100 per cent success rate for each year the category has been run in the International Directory Assistance Awards – a significant track record and a reflection of Yell’s focus over the years in establishing a high quality service run from UK call centres.

118 24 7 also clinched awards for “Best Marketing Campaign” and “Customer Service Agent of the Year” in the 2009 awards, organised by the independent industry monitor 118tracker.com.

Read more: 118 24 7 confirmed as “Directory Heaven” after winning “Best UK Service” award for the fourth time

Connecting the Lower Austrian Government: NextiraOne implements Unified Communications Solution for the State Administration

New Communications link 13,000 users across Lower Austria’s 212 Government sites

Vienna – 7 October 2009 [09:00 CET]. NextiraOne, Europe’s leading expert in communications services, and the IT-Directorate of the regional government of Lower Austria have implemented a complete upgrade of the voice communications for the State Administration within a timescale of 16 months. Around 13,000 employees at 212 sites have been upgraded to new Voice over IP telephony and the latest Unified Communications system.

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LifeSize Passport delivers HD video communications for less than €2000 and for the first time enables Skype audio calls; Compact size ideal for SMB, personal office and teleworker applications

AUSTIN, TX, October 6, 2009 – LifeSize Communications, Inc., the global leader in high definition video communications, today introduced LifeSize® Passport™, a ground-breaking HD video conferencing system that provides the telepresence experience to anyone, anywhere.  One-third the size, one-third the weight and one-third the price of any other system in its class, Passport delivers telepresence in the palm of your hand. LifeSize Passport is also the world’s first HD video communications system to enable Skype audio calls to the more than 480 million registered Skype users.

Read more: LifeSize Shatters the Boundaries of Video Communications; Brings the Telepresence Experience to...